Cookies policy


This policy and the consents granted apply to the website (the "Website"). 

The Website is a site owned CaixaBank, S.A.

This Policy aims to help you understand the use of cookies carried out by CaixaBank, S.A. the purposes for which cookies are used, and the options you have for managing them.



Cookies (and other equivalent technologies) are devices that store and retrieve information from users’ computers when they browse a website. They can be used, for example, to facilitate the navigation and usability of a website, to analyse the use users make of the website or to remember their preferences so as to implement these in future visits.



On this website we use cookies that allow the operation and provision of the services offered on it (for example, for the authentication and identification of users or for security purposes).

Likewise, we use our own and third-party cookies for the purposes indicated below. If you do not accept any of them, the experience on our website will be limited with respect to the features specified in this section, but we would like to give you full control so that you can decide at all times.


  • Third-party cookies

These are cookies regarding which third parties outside of CaixaBank S.A. are responsible for the information that is processed:

Purpose Holder Additional information Retention periods
Analysis cookies:
these allow monitoring and analysing user behaviour during browsing and help to understand how visitors interact with web pages, with the web pages, gathering and providing information that serves to make decisions regarding the improvement and development of the content offered (for example, if a page is hardly visited, measures could be adopted to encourage traffic). For example, they allow to know the number of visits, the effectiveness of a marketing campaign, where users come from, how long they stay on a website or what parts of it work best.
Google Analytics Cookies policy 18 months
Cookies of preferences:
they allow remembering information that changes the way in which the page behaves or the aspect that has, as the user's preferred language or the region in which is found.
Twitter Cookies policy 24 months
Facebook Cookies policy 24 months



ou can customise the cookie settings at the following link:

Configure cookies  |  Reject cookies


You can also disable the use of cookies as you wish using your browser's configuration/settings options, thus blocking, restricting, disabling or deleting cookies. However, in the event that you decide to change the cookie settings in your browser, the service provided through the website may be partially or totally affected (for example, the chosen cookie setting may not be saved).

You can find out more about how to change the configuration of cookies on the following links for the main web browsers:


Some of the third parties whose cookies we use also offer tools to deactivate or reject their cookies:


Remember that if you accept the use of third-party cookies and then reject them, some of these cookies will remain installed on your device. If you wish to remove them, you can do so from your browser, as indicated above in this section.


4. Basic information on data protection

4.1. Processing controller

The processing controller is CaixaBank S.A.:

CaixaBank S.A.
CIF: A08663619
Address: Calle Pintor Sorolla, 2-4 46002 Valencia


4.2. Contact details of the Data Protection Officer

You can contact the data protection officer at


4.3. Legal basis for the processing

Your consent to the use of cookies legitimises the use of them to process your personal data. You can withdraw this consent as indicated in the section "HOW CAN I CONFIGURE THE USE OF COOKIES?.


4.4. Data categories

If you accept the use of cookies, we will process the following data:

Data obtained from your browsing on this website and the browsing that you perform on it (device ID, advertising ID, IP address and browsing history).


4.5. Data recipients

If you accept the use of cookies, the entities identified in the section “WHAT COOKIES DOES THE WEBSITE USE?” of this policy will process the data gathered through said technologies for the purposes indicated therein. In the same section, you can also check the information offered by these third parties regarding their recipients.


4.6. Transfers to third countries

At CaixaBank, we process your data within the European Economic Area and, in general, we contract service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

If we need to use service providers that carry out processing outside the European Economic Area or in countries that have not been declared to have an adequate level of protection, we would make sure to guarantee the security and legitimacy of the processing of your data.

To do this, we demand suitable guarantees from these service providers in accordance with the provisions of the GDPR so that they have, for example, binding corporate rules that guarantee the protection of information in a manner similar to that established by European standards or that subscribe the standard clauses of the European Union.

Regarding the third parties identified in the section “WHAT COOKIES DOES THE WEBSITE USE?” of this policy, you can check their respective policies in said section to find out about transfers to third countries that they perform, where applicable.


4.7. Exercise of rights

You may exercise your rights of access, rectification, opposition, deletion, limitation, portability of your personal data, withdraw your consent and to no longer be subject to automated decisions in accordance with the law.

You may request to exercise these rights through any of the following channels:

  • at CaixaBank branches open to the public;
  • through the options enabled in your digital banking and mobile applications.
  • to the e-mail address:; and
  • by means of a letter addressed to Apartado de Correos n.º 209 de Valencia, with postcode 46080;

In addition, if you have a claim derived from the processing of your data, you can send it to the Spanish Data Protection Agency (



We will review the Cookies policy every year, unless regulatory or other requirements require more frequent reviews. We therefore recommend that users review its content regularly.

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